Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Llumzon. We are committed to delivering your order quickly and reliably. To ensure the best customer experience, we currently ship only to selected countries where we can provide dependable delivery times.
Countries We Currently Ship To
- United States
- United Kingdom
- Canada
- Australia
- Germany
- Belgium
- Austria
- Switzerland
- Sweden
- Ireland
- New Zealand
- Singapore
We will continue expanding to additional countries as our fulfillment network improves.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Times
| Country | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| United Kingdom | 4–8 Business Days |
| Canada | 6–12 Business Days |
| Australia | 6–12 Business Days |
| Germany | 4–7 Business Days |
| Belgium | 4–12 Business Days |
| Austria | 7–10 Business Days |
| Switzerland | 8–15 Business Days |
| Sweden | 6–11 Business Days |
| Ireland | 7–11 Business Days |
| New Zealand | 4–9 Business Days |
| Singapore | 5–10 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
If free shipping is available for your order, it will be clearly indicated at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
If you notice an error, contact us immediately at support@llumzon.com. Once an order has entered processing, we may not be able to make changes.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact our support team. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.
Contact Us
For any shipping or order-related questions, please contact us at:
Email: support@llumzon.com
We aim to respond to all inquiries within 24 business hours.